Contact Us
Thank you for visiting Energy Upgrade Funding. We help NSW homeowners explore interest-free Home Energy Saver funding options for solar and battery upgrades by connecting them with accredited providers. If you have a question about this website, an enquiry you submitted, or how our referral process works, we are happy to help.
How to Reach Us
The fastest way to get in touch is by email. Please include your full name, the suburb or postcode related to your property (if relevant), and a short description of your question so we can respond accurately.
Email: support@energyupgradefunding.com
Website: https://energyupgradefunding.com/
What We Can Help With
Our team can assist with general questions about:
- How the eligibility check and quote request process works on this website
- What information we collect when you submit an enquiry
- How referrals to CEC-approved solar retailers are handled
- General information about NSW Home Energy Saver loan messaging shown on this site
- Requests to update or correct contact details you previously provided
- Privacy, terms of use, or marketing content concerns
What We Cannot Provide
Energy Upgrade Funding Pty Ltd is an independent lead generation company. We are not a solar retailer, installer, lender, or government agency. For that reason, we cannot:
- Approve or decline a government loan application on your behalf
- Guarantee eligibility for any rebate, loan, or incentive
- Provide personalised financial, legal, or installation advice
- Quote final system pricing, product specifications, or installation dates
- Amend contracts you enter into with an accredited provider
If you have already been referred to an accredited provider, please contact that provider directly for quotations, site assessments, product selection, installation scheduling, and warranty support.
Response Times
We aim to respond to emails sent to support@energyupgradefunding.com within one to two business days. Response times may be longer during periods of high enquiry volume. If your matter is urgent and relates to an installation already underway, contact your appointed retailer or installer first.
Privacy and Personal Information
When you email us, we will use the information you provide only to respond to your request and, where appropriate, to support the referral purpose you originally consented to. Please avoid sending unnecessary sensitive information such as payment card details or passwords. For full details on how we handle personal information, please read our Privacy Policy.
Website Feedback
If you notice unclear wording, a technical issue, or content that appears inaccurate, please tell us. Clear consumer information is important to us, and feedback helps us keep this site aligned with Australian Consumer Law and the New Energy Tech Consumer Code (NETCC).
Before You Submit a New Enquiry
If you are checking whether your home may qualify for funding support, you can start from our homepage at energyupgradefunding.com. The short online form typically takes under two minutes. Submitting an enquiry does not create a contract with Energy Upgrade Funding Pty Ltd and does not guarantee approval of any loan or rebate.
Legal Documents
Please also review our Terms of Use and Privacy Policy. By continuing to use this website, you acknowledge those documents.
Company Details
Energy Upgrade Funding Pty Ltd operates energyupgradefunding.com and provides lead generation and referral services relating to renewable energy upgrades. We may receive a referral fee when a prospective customer proceeds with an accredited partner. Any information published on this website is general in nature and should not be treated as advice tailored to your personal circumstances.
For support, email support@energyupgradefunding.com.